The 9 Biggest Complaints About the Sonos One

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Lately, the smart speaker market is thriving with competition. Manufacturers likeSonosare always going the extra mile to ensure consumers have useful, fun, and feature-rich products. The Sonos One (Gen 2) is a good example of a device that is meant to build a connection between multiple audio devices consumers use at once. The Sonos One is popular because it delivers good sound quality, connectivity with streaming apps, and a number of other features you would want in a smart speaker as well. However, there needs to be a clear distinction between an ordinary speaker and a smart speaker. Like with many other smart devices, there are some recurrent complaints about the Sonos One that you should think about before you make your final decision to purchase it.

Our Pick

Sonos One (Gen 2)


  • Compatible with the Sonos app, Apple AirPlay2, and more
  • Voice control
  • Compact design
  • Pair 2 Sonos Ones together in the same room for stereo separation
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06/16/2023 02:11 am GMT

Sonos One Overview

The Sonos One, available in two generations, is an ultra-portable smart speaker with excellent spatial sound quality. It supports multi-room audio and gives you the choice of using Alexa or Google Assistant for its voice control functions.

In case you have been wondering what big difference there is between the Sonos One and the Sonos One (Gen 2), there isn t much. The second-generation Sonos One just has a faster processor and larger memory capacity. It was only an upgrade to make it future-ready. Everything else remained the same in terms of sound performance. The newer version is a better deal if you want to have a Sonos One in 2023 and beyond.


Specification Details
Audio 2 Class-D digital amplifiers, 1 tweeter, and 1 mid-woofer for mid-range/low-frequency sound, adjustable bass and treble
Voice Control Amazon Alexa and Google Assistant with powerful microphone tech for voice detection and voice control
Connectivity Supports 802.11b/g/n (2.4 GHz) and 802.11a/n/ac (5 GHz), Ethernet port (10/100 Mbps).
Dimensions 6.36 x 4.69 x 4.69 inches (161.45 x 119.7 x 119.7 mm)
Product weight 4.08lbs.
Colors Available in black or white
Power Supply Supports 100-240 V and 50-60 Hz AC universal input
Standby Power 0.5W

The Biggest Complaints About the Sonos One

While it s an impressive speaker, it s not perfect. Here are some of the most prevalent customer complaints about the Sonos One (gen 2).

Complaint 1: No Bluetooth or Wired Connection

Bluetoothstill remains an easy and straightforward trick for setting up connections between multiple devices. It is very convenient whenever you need to establish a temporary or ad hoc connection with a new device. If your smart speaker has Bluetooth, you can connect it to smartphones or laptops without the need for a Wi-Fi connection.

The lack of Bluetooth connectivity on the Sonos One makes people question whether the Sonos One is smart enough to qualify as a smart speaker. The Sonos One is handicapped in situations where you may need a one-to-one connection with devices but have no Wi-Fi internet access.

Surprisingly, the Sonos One not only needs a Wi-Fi connection, but it needs a Wi-Fi connection that is stable. You cannot stream and control the gadget if it is situated in those corners of your home where the Wi-Fi experiences slight disruptions. Ultimately, it limits portable usage as you move further away from your Wi-Fi source.

Complaint 2: Not Water Resistant

Water resistance in smart speakers offers them more protection whenever they are used in situations where spills and splashes are likely. You may want to enjoy music in your kitchen, bathroom, or on the poolside. Such environments have a higher exposure to water-related accidents. The big problem with the Sonos One is that it s only branded as humidity resistant . It also does not offer an IP rating number for people to judge its water resistance.

Unlike newer Sonos speaker versions like the Move , the Sonos One is mostly recommended for wall, shelf, bedside, and desktop placement away from water or steam. Users should also be careful about leaving it too close to windows that let in some droplets when it rains. Having it near the pool, hot tub, or a closed bathroom with steam risks water damage to your smart speaker.

The unknown-to-limited water resistance ratings of the Sonos One are a reason to avoid it if you want to have one smart speaker that you can use for entertainment in all weather conditions. The Sonos One ranks low if you need a system that remains functional and offers voice control without the constant fear of accidental water damage.

Complaint 3: Limited Voice Assistant Options

When the Sonos One first launched, it only hadAmazon Alexaas the voice assistant platform. The second generation later included Google Assistant support but that is still many steps back from speakers that support other assistants like Apple s Siri. These limited options are a drawback for the Sonos One. You may want to look for newer versions like the Sonos Arc, Era 100, Era 300, and the Sonos Five for expanded voice assistant options.

Complaint 4: Sound Distortion and Inaccurate Room Tuning

Having the right room tunic for your smart speakers or any sound system optimizes the overall audio performance. All that however depends on the space configurations in the room the speaker will operate. In most cases, there are instances of sound distortion at different volume levels. Sonos One has a workaround for this problem. It operates a sound tuning app called TruePlay (available in the Sonos App settings). Once run, the app will only optimize the tonal balance according to the shape and furniture configuration in the room. This built-in tuning fixes one big problem but creates other problems.

When built-in tuning is done, it writes off any personalized preferences you may have, such as soundstage characteristics and specific tonal balance. If you have beyond-averageacoustic requirements, the Sonos One will give you a hard time. It is not the right pick if you are used to applying your own audio calibration methods.

Complaint 5: Physical Buttons Versus Touch Buttons

Unlike newer versions of the Sonos smart speakers, the Sonos One has physical buttons instead of touch controls. Physical buttons may appeal to users who may want a combination of tactility and vintage practicality. However, the physical buttons on the Sonos One depreciate faster and are often harder to clean. There is constant worry about them becoming more unresponsive due to wear. It is also easier to clean touch surfaces that do not have crevices.

Touch buttons on the other hand would give a more modern and sleek design for a gadget of the Sonos One generation. Opting for physical buttons would not make a big difference to the instant feedback that touch buttons still offer.

Complaint 6: Erratic Voice Assistant Understanding

The Sonos One has frequent problems in executingvoicecommands due to its erratic working. Erratic voice assistant understanding becomes a problem when users rely heavily on the voice assistant to convey basic commands. The problem is worse when there are complex or less common phrases or when a user has an uncommon accent. It is common to have the Sonos One pick up a command once and then ignore it on a different occasion.

Complaint 7: Unfixed Bugs on the Sonos Software

The Sonos One smart speakers launched with plenty ofsoftware bugs. For example, a speaker can suddenly drop reception from the Sonos software making it completely unresponsive. Once a speaker is unresponsive, you cannot control it. Users have to keep on disconnecting the speaker and reconnecting it to the software over again. Surprisingly, after restarting the Sonos software again users found that the previously unresponsive speaker had reappeared on the list.

A closely related bug caused the speaker to stop taking commands, whether verbal or direct inputs from the Sonos software interface. Some bad experiences include telling the speakers to cancel or stop midtrack and nothing happens. Being ignored by your own digital assistant is annoying to users who have to unplug the speakers and get everything back to working order.

Complaint 8: You Can Only Use One Voice Assistant at a Time

You can set up the Sonos One to use Alexa by signing into an Amazon account or use Google Assistant by configuring your speakers to the Google Home app. TheGoogleHome app lets the speaker use both Google Assistant and Google Cast device functions. However, one big problem with the speakers is that you cannot operate both Alexa and Google Assistant concurrently.

It is hard to blame Sonos for that mess because there is a lot of legal and commercial red tape to be overcome before both platforms can be used concurrently. At the moment, users can only switch between both assistants but the inconvenience makes them choose one assistant once and for all. You need to disable one to switch to the other.

Complaint 9: Audio Syncing problems

During its launch, many people bought the Sonos One in pairs. True, there is an enhanced audio experience when the Sonos One is used in a stereo pairing. Combining the Sonos One pair with other home entertainment speakers gives an immersive experience as they were designed to work with multiple gadgets in sync. However, users encountered problems with improper synchronization and audio playback inconsistencies.

Often, the Sonos One pairs would experience audio delays between the speakers especially if they were in different rooms. It can be annoying to have a right speaker playing sounds a step behind the left speaker. Wireless interference between other home gadgets near the Sonos One is the common cause of delays and disruption. Some of the gadgets that commonly cause that include microwaves ovens, cordless phones, and Wi-Fi security kits installed in the home.

Concluding Thoughts

The Sonos One had a very mixed reception because it offered portable sound and smart voice assistant features for a speaker from its generation. However, its success was diminished by many small conflicts. Sonos does a lot to fix those products in future upgrades when there is good reason to do so. In our overall opinion, the Sonos One was a perfect piece of hardware that was ruined by horrible software. It would be better to buy newer versions of Sonos smart speakers such as the Sonos Era 300, Sonos Ray (Gen 2), or Sonos Beam (Gen 2).

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